What are Krajood bags made of?

Krajood bags are made from 100% natural Krajood fibers, a type of reed that grows in the wetlands of Southern Thailand. These fibers are sustainably harvested and handwoven by skilled artisans to create beautiful and durable bags.

How are the bags made?

Each Krajood bag is meticulously handcrafted by skilled artisans in Southern Thailand. The process involves harvesting the Krajood reeds, drying for up to 6 months, treating them, and then weaving them into intricate patterns. This traditional craftsmanship has been passed down through generations, ensuring each bag is unique and of the highest quality.

Our custom bags feature hand-embroidered unique designs, woven onto the bags using natural Merino wool once the initial Krajood weave is complete.

Are Krajood bags eco-friendly?

Yes, Krajood bags are eco-friendly. They are made from natural, sustainable materials and crafted using traditional methods that have a minimal environmental impact. By choosing Krajood bags, you are supporting sustainable fashion and helping to preserve traditional craftsmanship.

Can I customise my Krajood bag?

Currently, we offer a variety of designs that showcase the beauty of Krajood weaving. While we do not offer custom designs for individual orders, our collection includes a range of styles to suit different tastes. If you have specific design requests, please contact us, and we will see if we can accommodate your needs.

How do I care for my Krajood bag?

To maintain the beauty and longevity of your Krajood bag, avoid prolonged exposure to water. If it gets wet, allow it to air dry completely. Store it in a cool, dry place when not in use. Clean with a soft, damp cloth if necessary. Avoid using harsh chemicals or abrasive materials.

Do you ship internationally?

Yes we do! Our primary market is the UK, where we provide free delivery within 2-3 days (for items stored in our UK depot). International shipping is also available.

How long will it take to receive my order?

Once your order is placed, it typically takes 1-2 business days for processing. Shipping within the UK usually takes an additional 2-5 business days. You will receive a tracking number once your order has been shipped so you can monitor its progress.

What is your return policy?

We accept returns within 14 days of receipt. Items must be unused, in the same condition you received them, and in the original packaging. Exchanges are also possible in the same condition and period.

Items must be returned by mail at the cost and responsibility of the customer. The customer is responsible for downloading and printing the return label.

Refunds meeting the appropriate conditions will be processed within 30 days.

How can I contact customer service?

You can reach our customer service team by emailing thaiartisanimports@gmail.com. We aim to respond to all enquiries within 24 hours. For urgent matters, please include "URGENT" in the subject line of your email.

How do Krajood bags support local communities?

By purchasing a Krajood bag, you are directly supporting the artisans in Southern Thailand who craft these beautiful products. Our business model ensures that a fair wage is paid to the artisans, helping to sustain their livelihoods and preserve their traditional craftsmanship. Your support helps maintain the economic sustainability of these local communities.